Privacy Policy

The Privacy Policy for Alpha Trainer.

Last Updated: December 6, 2025

Welcome to Alpha Trainer. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered sales training platform. Please read this privacy policy carefully.

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us, including:

Account Information: Name, email address, username, and password
Profile Information: Optional information such as company name, job title, and profile picture
Payment Information: Billing details and payment card information (processed securely through Stripe)
Communication Data: Information you provide when contacting our support team

1.2 Training Session Data

When you use Alpha Trainer, we collect:

Voice Data: Audio recordings of your training sessions with our AI assistant
Session Metadata: Duration, date, time, and frequency of training sessions
Performance Data: AI-generated analysis including tonality assessments, word choice evaluations, and performance metrics
Training Prompts: Custom prompts and scenarios you create or use
Progress Data: Historical performance trends and improvement metrics

1.3 Automatically Collected Information

We automatically collect certain information when you use Alpha Trainer:

Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages visited, features used, time spent, click patterns, and navigation paths
Cookies and Similar Technologies: See our Cookies section below for more details
Log Data: Server logs, error reports, and diagnostic information

1.4 Information from Third-Party Services

We may receive information from third-party services you connect to Alpha Trainer:

Authentication Providers: If you use OAuth (Google, etc.) to sign in
Vapi.ai: Data related to AI call processing and voice interactions
Payment Processors: Transaction confirmations and payment status from Stripe

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Delivery

Provide, maintain, and improve Alpha Trainer's features and functionality
Process and complete training sessions with AI assistants
Generate personalized feedback, analysis, and coaching recommendations
Manage your account and subscription
Process payments and send billing communications

2.2 Communication

Send you service-related announcements and updates
Respond to your comments, questions, and support requests
Send newsletters and marketing communications (with your consent)
Notify you about changes to our Terms & Conditions or Privacy Policy

2.3 Analytics and Improvement

Analyze usage patterns to improve our AI models and algorithms
Monitor and analyze trends, usage, and activities
Conduct research and development for new features
Debug and fix technical issues

2.4 Security and Compliance

Protect against fraud, unauthorized access, and security threats
Enforce our Terms & Conditions
Comply with legal obligations and regulatory requirements
Protect the rights, property, and safety of Alpha Trainer, our users, and others

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

Hosting and Infrastructure: Cloud storage and computing services
AI Processing: Vapi.ai and other AI service providers for voice interactions and analysis
Payment Processing: Stripe for secure payment processing
Analytics: Tools that help us understand how users interact with our platform
Email Services: For sending transactional and marketing emails

3.2 Legal Requirements

We may disclose your information if required by law or if we believe such action is necessary to:

Comply with legal obligations, court orders, or government requests
Protect and defend our rights or property
Prevent fraud or security issues
Protect the personal safety of users or the public

3.3 Business Transfers

If Alpha Trainer is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

We may share your information with third parties when you explicitly consent to such sharing.

4. Data Retention

We retain your information for as long as necessary to:

Provide our services and maintain your account
Comply with legal obligations
Resolve disputes and enforce our agreements

Specific Retention Periods:

Account Data: Retained while your account is active and for a reasonable period after deletion to comply with legal obligations
Training Session Data: Retained for the duration of your subscription plus an additional period for backup and recovery
Payment Information: Retained as required by tax and accounting regulations
Marketing Communications: Until you unsubscribe or request deletion

You can request deletion of your data at any time (see Your Rights section below).

5. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

Encryption: Data is encrypted in transit (TLS/SSL) and at rest
Access Controls: Limited access to personal information on a need-to-know basis
Authentication: Secure authentication mechanisms and password hashing
Regular Security Audits: Periodic reviews of our security practices
Third-Party Security: Vetting of service providers' security practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Portability

You can access and download your personal information through your account settings.

6.2 Correction

You can update or correct your account information at any time through your account settings.

6.3 Deletion

You can request deletion of your account and associated data. Note that we may retain certain information as required by law or for legitimate business purposes.

6.4 Opt-Out of Marketing

You can unsubscribe from marketing emails by clicking the "unsubscribe" link in any marketing email or by contacting us.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may impact functionality.

6.6 Do Not Track

We currently do not respond to Do Not Track signals from browsers.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Maintain your session and keep you logged in
Remember your preferences and settings
Analyze usage and improve our services
Provide personalized content and recommendations

Types of Cookies We Use:

Essential Cookies: Required for basic functionality (cannot be disabled)
Analytics Cookies: Help us understand how users interact with Alpha Trainer
Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, but this may affect functionality.

8. Third-Party Links and Services

Alpha Trainer may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

Key Third-Party Services:

Vapi.ai: For AI voice interactions and call processing
Stripe: For payment processing
OpenRouter: For AI model access and prompt generation

9. Children's Privacy

Alpha Trainer is not intended for children under 13 (or 16 in the EU). We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers.

If you are located in the European Economic Area (EEA), you have additional rights under GDPR:

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent
Right to lodge a complaint with a supervisory authority

Legal Basis for Processing: We process your data based on:

Contract Performance: To provide our services
Legitimate Interests: To improve our services and ensure security
Consent: For marketing communications and optional features
Legal Obligations: To comply with applicable laws

12. CCPA Compliance (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected
Right to know whether personal information is sold or disclosed
Right to opt-out of the sale of personal information (we do not sell personal information)
Right to request deletion of personal information
Right to non-discrimination for exercising your rights

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

Posting the updated policy with a new "Last Updated" date
Sending an email notification
Displaying a prominent notice on our platform

Continued use of Alpha Trainer after changes become effective constitutes acceptance of the revised policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through:

Our contact form on the website
Email: support@alphatrainer.com (update with actual email)
In-app support channels

For data protection inquiries, you may also contact our Data Protection Officer (if applicable).

Your Privacy Matters: We are committed to protecting your privacy and being transparent about our data practices. If you have any concerns, please don't hesitate to reach out.

By using Alpha Trainer, you acknowledge that you have read and understood this Privacy Policy.